Friday, September 21, 2007

Seventh Generation Update: The Follow-Up Email and Coupon Vouchers

I received these coupons and free voucher for a package of diapers today, along with a hand-written note from Jason, the same customer service person who handled my Product review.

Also, the follow-up email (9/18/07):

Hi Kris,

Thank you for following back and you are most welcome. I have put in a refund
request for 51.96 for 4 pkgs. I have also sent you a voucher for a free bag of diapers
that can be used at any local retailer that sells the diapers or at
You should see the voucher in about a week and the refund in about 2-3 weeks. In the meantime
I thank you again and wish you and your family well ...

Take care,

Again, nice. Plain and simple -And quick service. Have not received the package of diapers yet, but will update as soon as they arrive.

Again, Thank you Jason and Seventh Generation for excellent customer service.

In case you missed it, here is the original Seventh Generation Spotlight Feature

here is the Seventh Generation Response

The post over at Moms Speak Up about Seventh Generation

Technorati Tags: , , ,

No comments:

Post a Comment