Friday, September 21, 2007

Seventh Generation Update: The Follow-Up Email and Coupon Vouchers


I received these coupons and free voucher for a package of diapers today, along with a hand-written note from Jason, the same customer service person who handled my Product review.









Also, the follow-up email (9/18/07):

Hi Kris,

Thank you for following back and you are most welcome. I have put in a refund
request for 51.96 for 4 pkgs. I have also sent you a voucher for a free bag of diapers
that can be used at any local retailer that sells the diapers or at www.1800diapers.com.
You should see the voucher in about a week and the refund in about 2-3 weeks. In the meantime
I thank you again and wish you and your family well ...

Take care,
Jason


Again, nice. Plain and simple -And quick service. Have not received the package of diapers yet, but will update as soon as they arrive.

Again, Thank you Jason and Seventh Generation for excellent customer service.

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In case you missed it, here is the original Seventh Generation Spotlight Feature

here is the Seventh Generation Response

The post over at Moms Speak Up about Seventh Generation

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